Square One
Job Posting

Job Posting #: 0052

Date of Posting:                   Wednesday, August 18, 2010

Posting Expires:                   Tuesday, August 31, 2010

Job Location:                       Corporate/Programs

Job Title: Family Service Coordinator

Normal Work Week:           40 hours per week; Monday-Friday

Base Salary:                       TBD

__ _   Bargaining Unit Positions    _ XXX_ Non-bargaining Unit Position

Please see attached job description.

Internal Applicants:  If you are applying for a position internally, you must make sure you inform your immediate Supervisor or Director of your intent.   Failure to comply with this process may result in the loss of internal candidate status.   Please contact Rick Tremblay at 959 Main Street, 1st floor, Springfield, MA  01103 or by phone at (413) 858-3114;

E-mail: rtremblay@startatsquareone.org. All internal applicants must apply by contacting the Human Resource Dept. within (10) ten working days of the date of the actual posting.   

External Applicants: Please apply in person or by mailing in your resume and cover letter to 959 Main Street, 1^st floor, Springfield, MA 01103. You may e-mail your resume or cover letter to rtremblay@startatsquareone.org

Square One is an Affirmative Action/Equal Opportunity Employer/Drug Free Employer. 

SQUARE ONE

JOB DESCRIPTION

TITLE: Family Service Coordinator

QUALIFICATIONS:

1. Associates Degree in Business or related field of study with two years of successful experience or High School Diploma and seven years successful experience in a customer service setting.

2. Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.

3. Ability to work cooperatively and as a member of a team with parents, staff, family child care providers and the community-at-large. Conduct yourself and appearance in a professional manner at all times.

4. Requires reliable transportation to travel to all Square One programs sites and training programs throughout the Pioneer Valley.

5. Computer proficiency in MS Office Suite including Excel, Access, Word and Outlook for e-mail.

6. Demonstrated understanding of applicable standards and regulations relative to funding sources such as EEC and NEFW contracts as they relate to the enrollment of children in centers and family based programming.

7. Bilingual skills in both English & Spanish are preferred.

8. Flexible hours are necessary.

DESCRIPTION OF DUTIES:

The Family Service Coordinator will perform a variety of tasks that include, but which are not limited to:

1. Creating and maintaining files for each assigned child/family.

2. Providing programming information to parents in need of childcare services.

3. Coordinating placement of children into all Square One programs.

4. Scheduling and coordinating parent-child visits to Square One Programs.

5. Scheduling, assigning and/or conducting intake interviews.

6. Providing and entering all data related to a child’s enrollment.

7. Verifying start date and informing appropriate program staff.

8. Ensuring all appropriate paperwork is at the proper program/center on or before the enrollment date.

9. Maintain child files as related to reassessments, physicals and other required documentation.

10. Ensuring all data and documentation related to the enrollment of children adheres to guidelines set by funding sources.

11. Ensure continuous compliance with all funding source regulations and revisions.

12. Coordinating transfers between Square One Programs/Centers.

13. Working with the Director of Transportation on all transportation issues as they relate to a child’s enrollment.

14. Coordinating data for the agency-wide “Waitlist” as specified under the EEC contract.

15. Coordinating information for a roster of all enrollments and terminations to ensure full contract utilization

16. Determining parents fee’s and assisting in the collection of fees as requested.

17. Providing data-entry, retrieval and compilation of reports.

18. Responding to requests for information relative to intakes, enrollments, terminations, and enrollment statistics.

19. Responding to inquiries from Agencies and individuals regarding programmatic services.

20. Supporting and working cooperatively with parents to secure appropriate documentation related to enrollment and reassessments of children.

21. Preparing and distributing advance notice of termination and enrollment data to appropriate personnel in a timely fashion following established policies. Coordinate enrollments/terminations slots with Square One Programs/Centers to ensure accurate data is completed and used effectively.

22. Inform Directors of termination notice status and actual terminations.

23. Coordinate enrollment and terminations with Square One Programs/Centers.

24. Represent Square One at promotional events, trade shows, community fairs/outreach efforts s requested.

25. Working in conjunction with the Intake Coordinator to track and report status of funding sources including grants, scholarships and state contracts to ensure accurate accounting of available subsidies for parents as it relates to a child's enrollment.

26. Other duties as assigned.

Physical Demand:

1. Ability to stand or sit for long periods of time during working hours and on special occasions.

2. Ability to effectively utilize computer software programs with proven ability to have manual dexterity to maintain specific databases and reports.

3. Excellent auditory, verbal and sensory skills and abilities.

Mental/ Visual Demand:

1. High attention to detail involving normal mental and visual attention.

Working Conditions:

1. Professional business office setting.

ACCOUNTABILITY:

Executive Vice President of Programs

____________________________________________ __________________

Signature Date

Rev. 02/09